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UBC working to restore access to Canvas following cyber incident at Instructure

This message was sent to faculty, staff and students in Vancouver and the Okanagan.

May 15, 2026

On Thursday, May 14, UBC received information from Instructure related to their mitigations and remediations taken to address last week’s cyber incident. Based on this new information, UBC has made the decision to work with Instructure to restore access to Canvas and Canvas Catalog for our community. Faculty who are currently teaching will have already been contacted with details about when Canvas access is expected to be available.

Students should check their email regularly as instructors or departments may contact them directly with updates and instructions.

We recognize the disruption this incident has caused for teaching, learning, and university operations, and we appreciate our community’s continued patience.

We recommend that students, faculty, and staff continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using passphrases or strong passwords, and enabling multi-factor authentication where available.

More information for faculty and instructors is available here.

More information for students is available here.

Any further updates will continue to be shared on the UBC IT Status webpage.

Simon Bates
Vice-Provost and Associate Vice-President, Teaching and Learning

Jennifer Burns
Associate Vice-President, Information Technology
Chief Information Officer

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